Etisalat Nigeria is recruiting to fill the below position of:
Job Title: Manager, Billing and Credit Control
Job Description
Responsible for the management of all revenue collection, account management and credit control functions on all Trade Partners, Postpaid subscribers and Etisalat point of sales (POS).
Principal Functions
Set up a process to ensure trade partners' incentives are paid on a timely basis.
Review the correctness and accurate recognition of account receivable on postpaid customer transactions through prompt production and issuance of postpaid bills.
Set up the necessary controls to ensure that post-paid customers ageing management (provision for doubtful debt and bad debt management) are at best minimised.
Ensure proper reconciliation of all post-paid customer's accounts and advise management on credit limit approval.
Resolution of post-paid queries.
Perform other duties assigned by the Head, Revenue Accounting and Collection Management.
Setting up policies and procedures for management approval and regular review of approved policies and procedures for the management of dealer, post-paid customers retail sales operation to ensure continuous effectiveness and efficiency in service delivery.
Review the correctness and accurate recognition of account receivable on trade partner transaction through prompt sales order processing and invoicing.
Ensure proper management of trade partner accounts by ensuring regular and proper update and reconciliation of trade partner invoices and payment.
Set up the necessary controls to ensure that trade partner ageing management (provision for doubtful debt and bad debt management) are at the best minimize.
Ensure proper management of post-paid customer's accounts by ensuring regular and proper update and reconciliation of invoices and payment.
Ensure complete collections of all revenues generated via the flagships and POS through account and procedural review and ad-hoc operational visits.
Educational Requirements
First degree or equivalent in a relevant discipline.
ACA/ACCA or other related qualifications is mandatory.
Postgraduate/professional qualification in a related field will be an added advantage.
Experience, Skills & Competencies
Six (6) to eight (8) years work experience, with at least three (3) years in a supervisory role.
Previous experience in a finance function in the telecom sector will be an advantage.
Revenue Assurance
Financial Systems Knowledge
Industry Knowledge
Accountability
Passion for Excellence
Integrity
Empowering people
Growing people
Team work
Customer Focus
Job Title: Specialist, Self Care
Job Description
The specialist, Self-Care is part of the Customer Experience team and is responsible for enhancing existing and building new self-care capability across Etisalat service touch points primarily Web and Mobile channels.
We are looking for an individual with an attention to detail whose aims include delighting customers through features and experience.
Passionate about growing the online interactions and making etisalat.com.ng the one stop shop for product information and account management.
This is a critical support role for the Customer Experience Team leading cross-functional internal and external teams to deliver a range of projects and initiatives at a time of significant online transformation.
You will have significant responsibility and ownership for the definition, documentation and execution of Self Care Projects including directing and motivating project teams members and third party suppliers.
Principal Functions
Execute the Online User Experience (UX) and self-care plan, increase self-care transactions to meet and exceed targets KPIs
Cooperate in setting KPIs, build online dashboard and monitor results.
Focus on delivering the key KPIs and stop activities not pointing in direction of these activities.
Establish stable links with CC and segment teams to ensure effective and successful Self-care operations for Online
Drive Etisalat Nigeria's Mobile self-care activities
Manage a stable customer experience, and professional operation to support commercial and efficiency plans
Cooperate in the design of an online capability roadmap in alignment with segments, CC and IT to ensure full capability support for Self Care targets
Manage effective and targeted online activities including proactive self-care campaigns
Align capability roadmap to make sure plans support Self-care boost plans
Establish direct links between commercial activities and self-care activities to strengthen and boost both transactions
Control scope, budget and timing of online capability developments.
Control customer experience of online capabilities to guarantee superior customer experience for Etisalat customers
Manage the maintenance of online capabilities delivered by the unit
Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Online User Experience and Self-Care.
Educational Requirements
First degree or equivalent in a relevant discipline.
Experience, Skills & Competencies
Experience of online self-help / Online Self-care exposure would be very attractive
Experience within telecoms / mobile operator very advantageous.
Exceptional people and communicator skills to bridge gap between technical and commercial teams
Ability to work with creative disciplines i.e. UX, graphic design and front end development teams
Outgoing, organized, persistent, flexible and able to focus on long term goals
Three to five years as a usability engineer, user experience designer, graphic designer, user researcher, or equivalent title in software design or development
A thorough understanding of consumer needs, drivers and issues
Experience with both Web and Mobile applications - working knowledge of ecommerce and CMS platforms
How to Apply
To apply for any of these positions, click here
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